Warranty
The North Face® warranty policy
The North Face® products are fully warranted to the original owner against defects in materials and workmanship.
If a product fails due to a manufacturing defect we will either repair the product without charge, replace the product (as long as the same exact item is still available) or credit the product at our discretion. This warranty does not cover damage caused by accident, improper care, negligence, laundering, normal wear and tear or the natural breakdown of colors and materials over extended time and use. We are currently unable to process repairs for items not covered under the terms of our warranty policy.
This warranty gives specific legal rights; it does not affect any other statutory rights you may have as a consumer and which may vary from country to country.
Warranty FAQS
The North Face® products are fully warranted by a Lifetime Limited Warranty to the original owner against defects in materials and workmanship for the practical and reasonably expected lifetime of the product.
If a product fails due to a manufacturing defect we will either repair the product without charge, replace the product (as long as the same exact item is still available) or credit the product at our discretion. This warranty does not cover damage caused by accident, improper care, negligence, laundering, normal wear and tear or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.
For items purchased at an authorized The North Face retailer, please return the product to the authorized retailer where it was purchased with the original purchase receipt. For items purchased at a The North Face store or The North Face® online, please return it following our Return Policy and make sure to select 'Item was defective' as return reason. If the 30 day return period has expired, please submit an online warranty claim here and a customer service agent will get back to you within 5-7 business days.
This warranty gives specific legal rights; it does not affect any other statutory rights you may have as a consumer and which may vary from country to country.
If you bought your product from The North Face online or a The North Face store:
Please return it following our Return Policy and make sure to select 'Item was defective' as return reason. If the 30-day return period has expired, please submit an online warranty claim here and a customer service agent will get back to you within 5-7 business days. Please ensure that the returned products are in clean condition.
If you bought your product from a The North Face® authorized retailer:
You must return the item(s) to the authorized The North Face® retailer where you purchased the product(s) together with a valid receipt or any other proof of purchase. The store will explain the applicable procedure and timing to you.