Buy Online, Pick Up in Store
How it works
Buy Online
Choose your gear, pick your store and select ‘In-Store Pickup’ when making your purchase. If inventory is available you will see 'Ready within 24 hours' displayed.
Check Your Email
We'll let you know when your order is ready for pickup. Orders are ready for pickup in 24 hours if inventory is available in the store.
Grab Your Gear
Head to the store with your government-issued photo ID.
More Details
You can see if a product is available to pick up in store on the product details page. Once you have set your store and selected the product size and color, the page will display if the item is available in your store. This is shown directly below the Add to Cart button. If you want to see if your product is available to pick up in a different store, click the Change Store link. See examples below.
Please Note
Buy Online, Pick Up in Store is eligible for pickup within 24 hours. Make sure you receive an SMS message or Email stating that your order is ready for pickup first.
All pickup times are estimates. While we strive to meet all pickup times as quoted, it’s important to note that The North Face does not make any guarantee that your order will be available at any specific time.
While a product may show as available at the time an order is placed, there’s always a chance that a customer in-store has it in their hands and will purchase it. This means a Buy Online, Pick Up in Store order cancellation is possible.
Frequently Asked Questions
When will my package be ready for pickup?
Your product will typically be ready for pick up within a few hours of placing your order. However, orders placed close to store closing or after store hours will be ready the next day.
How will I know when my order is ready at The North Face?
We will email you when your order is ready. If you are opted into SMS messages from us, you will receive Order Alerts via text in addition to email. Once you arrive at The North Face store, see any Store Associate with your order email ready.
Why is my order taking so long?
The store might be busy and experiencing delays.
How long do I have to pick up my order?
You will have three calendar days to pick up your order.
What do I need to bring to pick up my order?
You’ll need a government-issued photo ID or your Order Confirmation Email. If you’re sending a friend to pick up your order, make sure they have a copy of the Order Confirmation Email.
What if I want to return anything from my order?
You can return products in-store or by mail using our online returns platform. Please note that orders paid using Apple Pay, PayPal and Klarna cannot be returned in store and must be returned via the online process.
Can I order items as a gift for someone to pick up?
Gift wrapping and gift messaging is not available for Buy Online, Pick Up in Store orders.
What if I don’t receive an email about my online order?
Check your junk or promotions folder to make sure it isn’t there.