Online Returns
Sometimes your adventures call for something else. We accept returns within 30 days from the date of purchase. Items must be unused, unwashed and unaltered.
Have an account or are you an XPLR Pass™ member?
Log in & Visit Order Details
Are you a guest or received an item as a gift?
Be ready with your order number, purchasers last name and visit Order Status to initiate your return.
1. Select the item(s) you wish to return.
2. Select the reason for the return.
3. Select your return method.
Help us lower our impact and cut down on waste by reusing the box or bag your purchase was received in.
Print your return label and secure it to your package. No printer? Select the QR code return method and FedEx Office locations can print it for you free of charge.
At a USPS location, you can purchase packing materials, though they cannot print labels or package items for you.
Drop your package off at your selected return location.
Once the Distribution Center receives and reviews your package, your refund will be processed. You will receive an email confirmation once your refund has been initiated.
1. Start a return.
Have an account or are you an XPLR Pass™ member?
Log in & Visit Order Details
Are you a guest or received an item as a gift?
Be ready with your order number, purchasers last name and visit Order Status to initiate your return.
2. Process your return.
1. Select the item(s) you wish to return.
2. Select the reason for the return.
3. Select your return method.
3. Package your item(s).
Help us lower our impact and cut down on waste by reusing the box or bag your purchase was received in.
Print your return label and secure it to your package. No printer? Select the QR code return method and FedEx Office locations can print it for you free of charge.
At a USPS location, you can purchase packing materials, though they cannot print labels or package items for you.
4. Ship your package.
Drop your package off at your selected return location.
5. Receive your refund and confirmation.
Once the Distribution Center receives and reviews your package, your refund will be processed. You will receive an email confirmation once your refund has been initiated.
Return Process: Frequently Asked Questions
This could be because you are received a split shipment from two different locations. Please revisit your order confirmation page for your order number information.
If you just finished processing your return, you should receive an email with the ability to reprint your return label. If you cannot locate that email, please sign in to your online account to view your returns history.
The North Face does not offer online exchanges at this time. You may exchange an online order in any The North Face Store or The North Face Outlet.
You can find your order number in your order confirmation email. If you don't have your confirmation email, please contact us.
If you received a gift, we recommend reaching out to the original purchaser to get the order number, purchaser's last name and zip code used during purchase. If this information is not available, please contact us.
If you received a promotion code, you can apply that code during the checkout on your next order.
Unfortunately, we do not accept returns from stores at this time. However, if you purchased online, you have the ability to return in-store, unless you made the purchase with PayPal, Klarna or Apple Pay. Those payment methods are not eligible for in-store returns.
The return will go back to your original form of payment. If a gift card or rewards were used, you will receive a gift card via email.
Visit the order status page to pull up your account information and start the return process.
Select the QR code return method and FedEx Office locations can print it for you free of charge.
Once the Distribution Center receives and reviews your package, your refund will be processed. You will receive an email confirmation once your refund has been initiated.
We offer a Limited Lifetime Warranty at The North Face. Please visit our warranty information below for more details.
In-Store Returns
Items purchased online via thenorthface.com using PayPal, Klarna or Apple Pay are not eligible for in-store returns.
Online purchases can also be returned at The North Face retail stores within 30 days of purchase.
You must have either your order number or your order confirmation email to return in store. Returns without the original receipt, exchange receipt or order details from an online account can only receive a merchandise exchange at the lowest selling price of the item(s), and only at the discretion of store management.
If the original purchase was made with a credit card, a refund will only be issued if the authorized cardholder is present with the same card. Without these, we can only issue a store credit.
After your return is complete, your refund will be initiated and a return confirmation email will be sent.
Warranty
Limited Lifetime Warranty
All of our branded products (except footwear and products from our The North Face Renewed series) are covered by a Limited Lifetime Warranty against manufacturing defects in materials and workmanship for the practical and reasonably expected lifetime of the product.
If your product covered by this warranty fails due to a manufacturing defect, we will repair it or replace it without charge, at our discretion. Only original, unaltered and unmodified items and workmanship are covered. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Proof of purchase may be required.
The products eligible for the Limited Lifetime Warranty are covered to the original owner, and coverage is nontransferable (except where prohibited by law), for the lifetime of the product. (This does not mean your lifetime, it means the reasonably expected lifetime of your product given normal, expected, and foreseeable uses, excluding misuse and normal wear and tear.) I.e.: Your The North Face® sleeping bag may not last to the ripe old age of 70. (But we have heard from folks whose well-loved and cared for 1973 Superlight sleeping bags are still going strong!)
What is not covered by warranty?
- Normal wear and tear. This includes fading of fabric, seam tape deterioration, and overall deterioration of fabric and moving parts that is to be expected with time. We will not repair or replace normal wear and tear.
- Damage from use or misuse such as rips, tears, burns, holes, pole breakage, and stains.
- Products that have not been properly cared for or have endured excessive use leading to a shorter product life.
- Products that have been altered or modified from their original condition when purchased.
- Products not purchased from The North Face, an The North Face authorized retailer or seller, including unauthorized Internet sites.
- Unauthorized repairs or alterations to product not completed through The North Face’s Warranty and Repair program at a time when the product would have been covered by our warranty.
Unauthorized repairs or alterations to product not completed through The North Face’s Warranty and Repair program at a time when the product would have been covered by our warranty.
What does practical lifetime of the product mean?
Our Limited Lifetime Warranty is intended to cover the practical lifetime of the product, not the user’s lifetime. How your product is used will directly impact its lifetime. We build our gear to last and pride ourselves in equipping consumers with product that will last through many adventures. However, like all good things, our gear’s life eventually comes to an end. If you have enjoyed your gear on many adventures through the years, followed care instructions, and its age is showing, your product may have reached its lifetime and need to be replaced.
While not all damage will qualify for our warranty program, we are committed to keeping gear in use and out of landfills for as long as possible. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping. Please reach out to our Warranty team at US_Warranty@thenorthface.com for more information.
Warranty Claims
We want to help you get your gear back in action. Here’s how our warranty claims process works:
- Submit an online claims form here. Be sure to have photos of your damaged product ready to submit and our customer service team will respond to your claim within 5–7 business days. Proof of purchase may be required.
- If your defective product falls under our warranty, we will offer you a replacement, gift card, or repair depending on the item. Replacements and gift cards will be issued upon receipt of the defective item at our warehouse. Repairs are typically completed within 2-3 weeks of receiving the items at our warehouse, though this can range up to 8 weeks during peak season
- If your defective product does not fall under our warranty, we still want to help get you back exploring the outdoors. Send an email here to find out more about getting your product repaired for a fee. Our customer service team is also happy to help you search for new gear.
One Year Warranty
Footwear and products from our The North Face Renewed series are covered by a One-Year Warranty which covers manufacturing defects in materials and workmanship for the first year following purchase.
For products labeled "The North Face Renewed,” please go here for information on how to submit a warranty claim.
Warranty Status
To check the status of a warranty claim, navigate to the Warranty Claim form and select the “Check the status of a warranty claim” option. We'll also email you when it has been reviewed by our Warranty Department, usually within 5–7 business days. This email will include information about whether your item falls within the warranty policy and what replacement and repair options we can offer to make your situation right. Typical repair time is 2–3 weeks but repair times may vary and may extend up to 8 weeks during peak times.
If you have more questions, please reach out to our Warranty Department at (855) 500-8639 or email us at US_Warranty@thenorthface.com.
Replacement Buckle
If your buckle is broken or missing, we’re happy to send you a new one. Contact us at US_Warranty@thenorthface.com to request a replacement buckle. Please provide your name and address, along with a photo of your product, a description of the buckle and a picture of the buckle if possible.
Warranty Limitation and Exclusions
This warranty is only available in the United States and Canada. The North Face is not responsible for direct, incidental or consequential damages for any reason including damage resulting from a breach of a warranty or condition such as scratches in a device surface, lost data or lost or destroyed personal property. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitations on the duration of the warranty may not apply to you. This warranty gives you specific legal rights; you may have other rights, which vary from state to state.
The North Face reserves the right to reject warranty claims from purchasers for products purchased from unauthorized sellers, including unauthorized Internet sites.
This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.